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What to look for from your UX (user experience) agency partner

Choosing the right user experience (UX) agency is crucial for the success of your digital products or services. Here are key factors to consider and what to look for in a UX agency partner:

Expertise and Experience

Look for an agency with a proven track record and extensive experience in UX/UI design across various industries and platforms. They should have a portfolio showcasing successful projects, demonstrating their ability to create user-centred designs.

Understanding of Your Business and Users

A good UX agency should take the time to understand your business goals, target audience, and industry specifics. They should conduct thorough research to grasp user needs, pain points, and behaviours relevant to your product or service.

Collaborative Approach

Seek an agency that values collaboration and open communication. A good agency will involve you in the design process, seeking feedback at different stages, and ensuring your vision aligns with the UX strategy.

User-Centred Design Process

Look for agencies that follow a structured and iterative design process focused on user needs. They should conduct user research, create personas, perform usability testing, and iterate designs based on feedback to ensure an optimal user experience.

Versatility in Design Skills

Check if the agency has expertise in various aspects of UX/UI design, including wireframing, prototyping, interaction design, information architecture, usability testing, and visual design. They should be adaptable to different design tools and methodologies.

Emphasis on Accessibility and Inclusivity

A reliable UX agency should prioritise accessibility standards, ensuring that designs are inclusive and comply with accessibility guidelines (such as WCAG) to cater to diverse user needs.

Technological Proficiency

Assess the agency's proficiency in leveraging relevant tools, technologies, and design trends. They should be familiar with industry-standard design software and stay updated with emerging technologies impacting UX design.

Client References and Testimonials

Request references or case studies from previous clients to understand their satisfaction with the agency's work. Testimonials or reviews can provide insights into the agency's strengths and client relationships.

Project Management and Timelines

A reputable agency should have strong project management capabilities, delivering projects within agreed timelines and budgets. They should provide clear timelines, milestones, and progress updates throughout the project.

Post-Launch Support and Maintenance

Inquire about post-launch support, maintenance, and optimisation services. A good agency should offer ongoing support, updates, and guidance to ensure the sustained success of your product or service.

Choosing the right UX agency is a significant decision, so take the time to evaluate their capabilities, approach, and compatibility with your business needs before making a commitment.

If you are looking for a new agency partner, or requesting proposals for a new project, contact

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hello@andagain.uk0207 088 8379